Using Social Network Analysis to Evaluate Communities of Practice: A Methodological Journey

Date: January 7, 2011
Time: 10 am–12 noon
Location: Centre for Addiction and Mental Health, 33 Russell Street, Eli Lilly Centre, Room 2022

» Download the presentation (PPT, 1.84 MB)


  1. What is Social Network Analysis (SNA)?
  2. How might SNA be used to evaluate growth/success of communities of practice?
  3. Take us through an example of a similar project, or work through what methods we might use to study our own CoP — from data collection to mapping.


Kathryn Everest is the Director of Strategy Consulting with Jive Software, specializing in helping organizations successfully implement Social Business Software. Kathryn has over 20 years experience consulting to leading organizations, helping them improve collaboration and social networking within enterprises, between enterprises and with their customers. Kathryn focuses on producing measurable business results for her clients by identifying and then helping to successfully execute their Social Business initiatives. Kathryn brings a perspective of collaboration from multiple sectors, including pharmaceutical, health care, legal, government, insurance, financial, professional services, manufacturing, education and utilities.

Before joining Jive Software, Kathryn was a Senior Managing Consultant with IBM Global Business Services in the Strategy and Change practice (10 years). Kathryn is an experienced practitioner in the areas of communities of practice, social network analysis, cultivating collaborative cultures, and leveraging social networks for business benefits. Kathryn is also a speaker at the Queens School of Business and Ivey Business School on the topics of Knowledge Management, Communities of Practice, and social networks and is on the Steering Committee of the Monieson Centre at the Queens School of Business, and a member of the Ontario Neurotrauma Foundation’s committee on Knowledge Mobilization.